FAQ
Frequently Asked Questions (FAQ)
1. When will my order ship?
Orders for physical products are typically processed within 2–5 business days before shipment. Once shipped, you will receive tracking information via email.
2. Do you offer refunds or returns?
Due to the nature of our products and digital content, all sales are final. We do not offer refunds on digital products, online courses, or downloadable materials.
3. Can I return physical products?
Returns are only accepted if you received a damaged item or the wrong item. You must contact us within 48 hours of delivery with photo proof.
4. How do I access my digital course after purchase?
Once payment is completed, course access or downloadable materials will be sent automatically through email or available immediately in your account dashboard.
5. I didn’t receive my digital product. What should I do?
Please check your spam/junk folder first. If you still have not received access, contact our support team for assistance.
6. What happens if I file a chargeback after receiving my digital product?
Unauthorized chargebacks after successful delivery or access to digital products may result in account suspension and dispute evidence being submitted to the payment provider.
8. Do you ship internationally?
At this time, shipping availability depends on your location and available shipping options at checkout.
9. How can I contact customer support?
For any questions regarding your order, please contact us at [insert business email] and allow 24–48 business hours for a response.
10. Are your products beginner friendly?
Yes. Our products and educational resources are designed for both beginners and experienced nail technicians looking to improve their skills.
11. Can I cancel my order after placing it?
Orders begin processing quickly, so cancellations are not guaranteed once payment has been completed.
12. Will you restock sold out products?
Follow us on social media or subscribe to our email list to stay updated on restocks, new launches, and upcoming releases.